Freedom to Choose the Right Transmission l GotTransmissions.com
Transmission Complaint: For 5 years, I have had no issues, what so ever, with my 2005 Jeep Liberty until it’s transmission DIED right on I205 @60mph, and fortunately, both my 4 year old son & I was fine but quite terrified. I had it towed to the dealership service center & was told that the transmission was practically stripped, which has shown NO prior warning.
Believe it or not, a 2005 Jeep transmissions DIED at 75K??? the worst thing it that it’s at 5K out of warranty, only 5K!! Daimler Chrysler rejected my plea due to lack of regular maintenance(??) I did my oil change, brake pads, tires regularly, but what does it have to do with the transmission?? I did my transmission and differential oil change and check-up @32K and was to schedule another service but the unfortunate happened. What else is there for regular maintenance? Why did my transmission stripped just like that and at 5K over warranty? What happened to customer dedication? What happened to good-will service?
This is my 2nd jeep and will be the last. NO MORE JEEP for me! NO THANK YOU!!
Answer: Jeep is following their warranty to the letter of the word, and that is legal. Is it good business? Is it the right thing to do? No and No. Do you know what the owners manual says for mileage and time for a tranny service. If in fact you had your transmission serviced at 32,000 miles, that is good timing for a transmission service.
Good will and customer dedication costs too much. Although what is the price tag on a customer who buys another brand of car?
What concerns me is that you were told it was ‘practically stripped’. That is a broad term, I’ll assume the transmission was not removed and inspected. Without removing the transmission, the service writer and mechanic are purely speculating. An automatic transmission should not fail at 75,000 miles if it was maintained, unless it was driven in an abusive manner, ran low on transmission fluid or a defective part was installed in it when it was manufactured.
My suggestion for getting your car on the road is to contact GotTransmissions.com and speak with a representative trained in the art of helping you choose the right Jeep transmission for your needs. Have an independent transmission shop install it so you can get back on the road at an affordable price. Then do what ever is necessary to make it ‘right’ with the dealer. Call us at 866-320-1182.
